The Mid-Continent Public Library is #BlueSpringsStrong!
When the Mid-Continent Public Library closed their branches in March due to the COVID-19 pandemic, Community Relations Specialist Emily Becker says “the primary thought was how can we be innovative and creative to help our customers and keep them safe at the same time?”
To begin, all in-person programs such as storytime, exercise and business programs went completely virtual, and starting May 18, 2020 they began offering curbside service at every branch, a service that Becker says has been incredibly successful and that they plan to continue even after the pandemic is over.
MCPL also began focusing on the digital services they offer and making sure people can access them. “People really need our services right now, but we’re very mindful of the digital divide. Not everyone has connectivity at home, so we have expanded and boosted our wi-fi so that people can access it outside the branches. People are now able to come and use our Wi-Fi from our parking lot 24-7 without coming inside.” Becker also announced that MCPL recently received a CARES grant that, along with funds matched by Jackson County, will allow the library to purchase hot spots that customers will be able to check out in the very near future.
A Mid-Continent Public Library resource that has proven to be critical during this time is their Square One Small Businesses Service, a division that works specifically with entrepreneurs and small business owners. “They have a team of staff that connects people with the resources they need, whether it’s help putting together a business plan, finding local funding, or figuring out how to offer curbside services as a restaurant.” A new program series called “Business of Childcare”, is designed to help childcare businesses which have been a very hard-hit & important sector.
For parents and kids navigating remote learning, the library offers plenty of resources to help your child succeed. They also cater to families with smaller children. “Many parents are used to bringing their kids in to pick out their own books. We are more than happy for you to call and have us pull 10 books on dinosaurs, or any topic you choose.” Becker adds that MCPL even offers a “Dial a Story” option for story time as well.
On June 16, 2020, MCPL began offering limited in-branch services such as copying, faxing, and computer use. In order to do this, Becker says they had to develop all new safety protocols and procedures. “In addition to social distancing, masks are required inside all branches by staff and visitors. Staff is cleaning frequently touched surfaces regularly, and we have limited capacity. We are asking folks to keep visits under 90 minutes so we can rotate people in and out. Computer use is limited to 60 minutes and meeting rooms are still closed.”
While you still can’t walk into your local library branch and browse the isles, Becker says the overall reaction from everyone has been positive. “People are so appreciative to have library services available even if they’re delivered a little differently. And our staff love what they do, and love helping our customers! They are so happy to be back and able to serve their community.”
When asked what has been the library’s biggest success so far, Becker stated “It’s no small thing to figure out how to completely change your model of operation, and I think overall we’ve done a pretty good job at that! We want you to know we’re still here for you! We are here to help. Don’t hesitate to call or stop by your local branch and ask for assistance.”
Thank you to the City of Blue Springs, The Examiner, Community Services League Blue Springs, and Downtown Alive for supporting our local small businesses. Together, we are #BlueSpringsStrong!
